m999 Privacy Policy

This Privacy Policy applies to all registered users of the m999 platform, including players who have completed registration and players who are in the process of registering. It also applies to visitors who browse the m999 website without creating an account, to the extent that technical data such as browser type and session information is automatically recorded.

By accessing m999 or submitting any personal information during registration, KYC verification, or any other account process, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here.

This policy applies to the m999 platform accessible at m999.pl and covers all game categories available on the platform — including Live Casino, Casino, Slots, Sports Betting, Fish Games, and eBingo.

m999 collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from third-party payment and verification providers where applicable.

m999 does not collect credit card numbers or cryptocurrency wallet addresses. All financial data is limited to the payment channel identifiers and PHP amounts needed to process deposits and withdrawals through supported Philippine payment methods.

m999 uses the personal data it collects strictly for the purposes necessary to operate the platform and provide services to registered players. The specific purposes are:

• Account creation and management — your identity and contact data are used to create and maintain your m999 player account, send OTP verification codes to your registered Philippine mobile number, and manage account security.
• Transaction processing — financial data is used to process PHP deposits and withdrawals through your selected payment channel (GCash, Maya, or Philippine bank transfer).
• Identity verification (KYC) — government-issued ID documents are used to verify your identity before your first withdrawal, in line with standard platform security requirements.
• Fraud prevention and security — technical data including IP address and session information is used to detect and prevent unauthorised account access, bonus abuse, and fraudulent transactions.
• Gaming activity records — session and gameplay data is maintained to resolve disputes, investigate irregularities, and ensure fair play across all game categories.
• Responsible gaming — gameplay and session data may be reviewed to identify patterns that suggest problem gaming behaviour, enabling the platform to offer appropriate responsible gaming tools.
• Platform communications — contact data is used to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts to your registered email or mobile number.

m999 processes your personal data on one or more of the following legal grounds:

• Contractual necessity — processing is required to fulfil the account agreement between you and m999, including account creation, transaction processing, and customer support.
• Consent — where you have explicitly consented to a specific processing activity, such as receiving optional promotional communications. You may withdraw consent at any time by contacting support.
• Legitimate interests — processing carried out to protect the platform from fraud, ensure fair gaming, and maintain platform security, where these interests are not overridden by your data protection rights.
• Legal obligation — processing required to comply with applicable laws and regulatory requirements, including identity verification and financial transaction record-keeping.

m999 does not sell, rent, or trade your personal data. We share data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:

• Payment service providers — Philippine payment processors and e-wallet platforms receive the transaction data required to complete your deposit or withdrawal in PHP. These providers are bound by their own privacy and security obligations.
• Identity verification services — KYC document data may be processed by a third-party identity verification provider to confirm that the ID you submitted is valid and matches your registration details.
• Game software providers — game session data (bet amounts, outcomes, timestamps) is processed by the game providers that supply the games available on the m999 platform. This data does not include your full identity details.
• Fraud prevention and security services — technical data such as IP addresses may be shared with security services used to detect and block fraudulent access attempts.
• Legal and regulatory authorities — m999 will disclose personal data to law enforcement or regulatory bodies where required to do so by applicable law or a valid legal order.

m999 retains your personal data for as long as your account is active and for a reasonable period after account closure, in line with the following principles:

• Active accounts — all account and transaction data is retained for the duration your account remains open on the platform.
• Closed accounts — following voluntary account closure or account termination, m999 retains identity, financial, and gaming activity data for a minimum period required to comply with applicable record-keeping obligations and to defend against any legal claims.
• KYC documents — government-issued ID copies submitted for identity verification are stored securely and retained for as long as required by applicable law or platform policy. Requests to delete KYC documents will be considered after account closure, subject to any outstanding legal or regulatory hold requirements.
• Technical and session data — automatically collected technical data is retained for a shorter period sufficient for security monitoring and fraud detection purposes.

When personal data is no longer needed and no retention obligation applies, m999 will delete or anonymise it in a secure manner.

m999 implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• SSL encryption — all data transmitted between your device and the m999 platform is encrypted using SSL/TLS protocols, protecting your account credentials, transaction data, and session activity from interception.
• OTP authentication — account access requires OTP verification sent to your registered Philippine mobile number, reducing the risk of unauthorised login even if your password is compromised.
• Access controls — internal access to personal data is restricted to staff and systems with a legitimate operational need. Access logs are maintained and reviewed.
• Secure document storage — KYC identity documents are stored in an encrypted environment with strict access controls.
• Session monitoring — active sessions are monitored for unusual activity patterns that may indicate unauthorised access or account takeover attempts.

m999 uses cookies and similar technologies to support platform functionality, maintain your login session, and collect technical data about how the platform is used. The types of cookies used include:

• Session cookies — temporary cookies that keep you logged in during your current visit. These expire when you close your browser.
• Functional cookies — cookies that remember your platform preferences, such as language settings and display options, so you do not need to reset them on each visit.
• Security cookies — cookies used to support fraud detection and account security monitoring, including session fingerprinting to detect suspicious access patterns.
• Analytics cookies — aggregated, anonymised data about platform usage patterns, used to improve the player experience. This data does not identify you personally.

Most modern browsers allow you to manage or block cookies through your browser settings. Note that disabling certain cookies — particularly session and security cookies — may affect platform functionality, including your ability to log in and play games.

As a registered player in the Philippines, you have the following rights in relation to your personal data held by m999:

• Right to access — you may request a copy of the personal data m999 holds about you at any time by contacting support.
• Right to correction — if any personal data on your account is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections may require re-submission of identity documents.
• Right to deletion — you may request that m999 delete your personal data. This right is subject to any retention obligations that apply to your account records. Requests will be assessed individually.
• Right to withdraw consent — where processing is based on your consent (for example, optional promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object — you may object to processing carried out on the basis of legitimate interests where you believe your rights and interests override those interests.
• Right to data portability — in certain circumstances, you may request that personal data you have provided to m999 be transferred to you in a structured, machine-readable format.

To exercise any of these rights, contact the m999 support team using the contact details in Section 12. Requests will be responded to within a reasonable time. m999 may need to verify your identity before processing a data rights request.

m999 is strictly an adults-only platform. Registration is permitted only for individuals aged 21 and above. m999 does not knowingly collect personal data from persons under the age of 21.

If m999 discovers that a registered account belongs to a person under 21, the account will be immediately closed, any balance associated with the account will be reviewed in line with the Terms and Conditions, and all personal data associated with the minor will be handled in accordance with applicable data protection law.

If you believe that a person under 21 has registered on the m999 platform, please contact support immediately using the details in Section 12.

m999 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data processing practices. When material changes are made, registered players will be notified via the email address or mobile number on their account before the updated policy takes effect.

The effective date at the top of this page reflects the version currently in force. We recommend reviewing this page periodically. Continued use of the m999 platform after an updated policy takes effect constitutes acceptance of the revised terms.

If you do not agree with a material change to this Privacy Policy, you may close your account before the effective date and request the return of any verified PHP balance to your registered payment method.

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the m999 support team:

For general account questions, visit the FAQ page. For information about self-exclusion and responsible gaming tools, visit the Responsible Gaming page. For the full platform rules governing your account, see the Terms and Conditions.